At Hilton Trade International, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products.

Information We Collect

We may collect the following types of information:

• Full name
• Email address
• Shipping and billing information
• Order and purchase history
• Payment details (processed securely through authorized payment providers)
• Device, browser, and website usage information
• Any information you voluntarily provide when contacting our customer support team

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Deliver products and provide order updates
• Respond to customer inquiries and support requests
• Improve our website, products, and services
• Maintain account security and prevent fraudulent activity
• Send promotional emails and special offers, where permitted by law or with your consent

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers, including payment processors, courier partners, and technical service providers, only to the extent necessary to process orders, deliver products, or maintain our services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Analyze website traffic and visitor behavior
• Enhance your browsing experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Return Policy

Customers may request a return within 7 days of receiving their order if:

• The product is damaged upon delivery.
• An incorrect item has been supplied.
• The product has a verified manufacturing defect.

Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Opened or used ink cartridges, toner cartridges, and other consumable products cannot be returned unless they are defective or supplied incorrectly.

Refund Policy

Approved refunds will be processed within 7–10 business days after the returned product has been inspected.

Refunds will be issued through the original payment method whenever possible. Shipping charges are generally non-refundable unless the return is due to our error.

Shipping Policy

• Orders are processed within 1–2 business days after confirmation.
• Delivery within Bangladesh generally takes 2–5 business days, depending on the destination.
• Delivery times may vary due to public holidays, weather conditions, or courier service delays.
• Customers are responsible for providing accurate delivery information.

Operational Hours

Our customer support team is available during the following hours:

Saturday – Thursday
09:00 AM – 05:00 PM (Bangladesh Time)

Support requests received outside business hours will be addressed on the next working day.

Your Rights

You may request access to, correction of, or deletion of your personal information where applicable. You may also opt out of receiving promotional communications at any time by following the unsubscribe instructions in our emails or by contacting our support team.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page with the revised “Last Updated” date.